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Are Borrowers Being Shown the True Cost of Credit?

The FCA APR review asks a simple question with serious consequences for lenders, brokers and borrowers: does the APR shown in credit adverts actually help people understand what they will repay? The Financial Conduct Authority is seeking views on whether Annual Percentage Rates still give consumers a clear comparison of borrowing costs, after research found that APR can help in some cases but fail badly when the lower APR does not mean the lower repayment.

The FCA has not said APR is being removed. It is asking whether there is a better way to communicate borrowing costs in credit advertising, while also consulting on simplifying parts of the Consumer Credit rule book where the Consumer Duty already requires firms to support consumer understanding.

For credit firms, the risk sits in the gap between technical compliance and real comprehension. A lender can display the required representative APR and still leave a borrower unclear about the total repayment, fees, term length or cheapest option. That is the control problem firms now need to test.

Regulatory Briefing

The FCA says APRs indicate the yearly cost of borrowing, including interest and fees, and that current rules require representative APRs in most credit advertising. A representative APR means at least half of consumers receive that rate or better, so firms using APR-led advertising should check that marketing, product, compliance and legal teams understand what the figure explains and where it falls short.

The FCA’s research gives lenders a direct testing point. Among people shown APR alone, 80% correctly identified the cheapest product when the lower APR also meant a lower repayment. Fewer than 1 in 5 did so when the lower APR did not mean cheaper borrowing. Firms should therefore test whether their adverts help consumers compare real borrowing cost, rather than only checking whether the APR is present.

The direction of travel is from formal disclosure toward consumer understanding. If the FCA allows more flexible presentation of loan costs, firms will need evidence that adverts, comparison tables, eligibility tools, product pages and digital journeys help customers compare cost, repayment and affordability in practice.

Announcement in Brief

The FCA is reviewing whether APRs help consumers understand borrowing costs and is seeking views on whether credit advertising rules should change. Firms should treat this as a trigger to review how they present APR, total repayment, fees and product comparisons across paid advertising, search ads, broker pages, websites, email campaigns, comparison tools and pre-application screens.

The FCA has also published proposals to simplify parts of the Consumer Credit rule book on credit advertising. The aim is to remove duplication and outdated requirements where the Consumer Duty already sets expectations for firms to support consumer understanding. Compliance teams should identify which advertising controls rely on older prescriptive rules and which are already backed by Consumer Duty evidence.

The Discussion Paper and Consultation Paper close on 17 June 2026. Firms that want to respond should use the window to gather practical evidence from customer testing, complaints, website journeys, product-comparison screens, call-centre queries and compliance file reviews.

What Is Known So Far

The FCA’s research says APRs are useful for comparing products in some cases. Firms should not assume APR has lost regulatory value; they should assess which products and channels still benefit from APR-led comparison and which need extra cost information.

The research also says additional information, such as total repayment figures, can help consumer understanding. Lenders and brokers should review whether their adverts and product pages give consumers enough context to compare cost, especially where fees, term length or repayment structure mean the lower APR is not the cheapest option.

The FCA also warns that providing different information tailored to different products can sometimes make comparison harder and confusing. That creates a design risk: firms may add more numbers and still make decisions harder if the information is not consistent, prominent and easy to compare.

FCA APR Review and the Consumer Credit Framework

The current framework gives firms a clear technical requirement: representative APRs must appear in most credit advertising. The FCA APR review asks whether that disclosure gives consumers enough understanding to choose between credit products.

The risk shift is from disclosure presence to disclosure performance. Under a prescriptive approach, firms can focus on whether the representative APR appears correctly. Under a Consumer Duty-led approach, firms need evidence that the communication helps consumers understand borrowing cost and avoids predictable confusion.

The Consumer Duty sits at the centre of the FCA’s proposed simplification. Firms should expect less comfort from rigid template wording and more scrutiny of testing, monitoring and documented judgement. A compliant-looking advert is weaker if consumers cannot use it to compare products properly.

Scope of the Proposed Changes

The FCA is seeking views on whether more flexible ways of presenting loan costs could help borrowers make better informed choices. Firms should review whether their current advertising templates can show APR, total repayment and key cost information without making product comparison harder.

The Consultation Paper focuses on stripping back overly prescriptive requirements in the Consumer Credit rule book. Firms should not read that as a lower compliance bar. If prescriptive rules are simplified, firms may carry more responsibility for explaining why their chosen presentation supports consumer understanding.

The FCA has not provided a final replacement model in the material supplied. Firms should therefore prepare for several possible outcomes: retention of APR with extra cost information, more flexible cost presentation, or simplified rules that leave firms with greater responsibility for testing and evidencing consumer comprehension.

Key Takeaways for Lenders, Brokers and Credit Advertisers

Lenders should map every place APR appears in the customer journey. That includes paid advertising, search advertising, affiliate promotions, broker listings, email campaigns, website calculators, eligibility tools, pre-application pages, product summaries and comparison tables.

Brokers and comparison platforms should review whether rankings and tables make the cheapest borrowing option clear when APR and total repayment point in different directions. The FCA’s research shows consumer understanding drops sharply in that situation, so comparison journeys should not rely on APR alone.

Marketing teams should review whether representative APR is being used as the lead selling signal without enough explanation of repayment amounts, fees or term length. If a consumer can leave the advert with the wrong impression of the cheapest product, the firm has a communication risk that should be escalated.

Compliance teams should update approval workflows so the test is not only “is the representative APR included?” but also “can a consumer compare the real cost of borrowing from this advert?” That change moves approval from rule inclusion to evidence-based judgement.

Compliance, Governance and Market Consequences

The main compliance risk is that firms remain formally compliant while failing the consumer-understanding test. An advert may carry the right APR but still mislead by omission if the repayment amount, fees or term length would change a consumer’s view of cost.

This creates a governance issue for senior managers. Boards should require evidence that credit advertising has been tested against consumer understanding, particularly where APR, fees, term and repayment amount interact in ways that make cost comparison less obvious.

The operational failure point is easy to identify. A firm signs off an advert because the required APR is present, but customer behaviour, complaints or research later show that borrowers did not understand the repayment burden. Firms should document the rationale for cost presentation and keep evidence of testing, monitoring and remedial action.

The Wider Lesson for Credit Advertising

The FCA APR review is not only about one figure in credit advertising. It is an example of a wider regulatory pattern: moving from prescribed disclosure wording to outcomes-based communication standards.

That means firms should treat APR as a test case for other customer communications. If a required disclosure is technically present but customers do not understand the practical cost, risk or trade-off, the firm may still face regulatory challenge under a Consumer Duty-led approach.

For training purposes, the broader lesson is simple. Compliance teams should stop treating mandatory wording as the end of the review. They should ask whether the customer can make the decision the disclosure is supposed to support.

What Firms Should Do Before 17 June 2026

Firms should complete an APR advertising review before the consultation closes. The review should identify products where APR alone may not show the cheapest borrowing option clearly, especially where different terms, fees or repayment structures change the total amount paid.

They should run consumer-understanding checks on current adverts and digital journeys. The test should compare customer comprehension when shown APR alone, APR with total repayment, and any alternative cost presentation the firm is considering.

They should also prepare evidence for any consultation response. Useful evidence may include customer testing results, complaints, website journey data, call-centre queries, conversion patterns, approval file reviews and examples where consumers misunderstood APR or total repayment.

Senior managers should require a short written assessment from compliance, marketing and product teams. That assessment should state where APR is used, where it creates comparison risk, what alternative information has been tested, and what changes are planned if the FCA moves toward a more flexible regime.

Source Details

This article is based solely on the FCA information provided about its APR review, the FCA research on APR and total repayment information, the Discussion Paper, the Consultation Paper on simplifying parts of the Consumer Credit rule book, and the consultation deadline of 17 June 2026.

No facts from the U.S. Securities and Exchange Commission, European Central Bank or European Securities and Markets Authority have been used because this article concerns a Financial Conduct Authority consumer credit advertising review. No external market data, third-party commentary or unsupported claims have been added.

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